Support
Paid orders, refunds, and delivery.
This inbox is for work already in motion. New jobs still start on Contact.
Use this inbox for
- A paid Website Health Report that did not arrive
- The $99 walkthrough video
- Duplicate Stripe charges or a receipt question
- A refund request on a site purchase
What to include
Your name, the email used at checkout, the site URL, and the Stripe order reference if you have it. Do not send passwords, card numbers, or private customer files.
Hours
Monday–Friday, 8 a.m.–5 p.m. PST. Pete reads this mailbox himself. Same-day replies during hours; next business day if you write after 5.
Questions
When does the $29 PDF arrive?
Usually by email within minutes of confirmed Stripe payment. If it has not shown up after about 30 minutes, check spam, then email support@properpete.com with the address used at checkout and the site URL.
Where is the $99 walkthrough?
Pete records a 15-minute video and sends it within two business days, Monday–Friday excluding holidays.
How do I ask for a refund?
Email support@properpete.com with your order reference. If we cannot deliver what you paid for, we refund the undelivered purchase. Delivered digital reports are reviewed case by case. Quoted jobs follow the written engagement terms.
I need a quote or a new job.
Use the contact form or info@properpete.com. This inbox is for work already paid or in delivery.